Can we move the whole by focusing on just one part? I wonder what Archimedes would have said?
Finding the synergy between Consumer Value, Commercial Responsibility and Culture has been the key to Air New Zeland success … “Our customer centricity, commercial focus, and highly engaged culture have made Air New Zealand the most revered company in our part of the world as reflected in our corporate reputation rankings on both sides of the Tasman.”Mr … Continue reading Air New Zealand, the 3C’s and HPE
There are fundamentally two approaches to dealing with resistance to change. First, we can see the power in it and utilise it in the same way as Dr. Kegan and Dr. Lahey suggest in my last post or, we can see it as harmful and try to eliminate it. In 2001 Prof. Victoria Mabin and … Continue reading Remove resistance or harness it?
"It's worth remembering that we lived in tribes for millennia, long before we learned how to speak. Emotional connection is our default. We only added words and symbolic logic much later. There are a few places where all that matters is the words. Where the force of logic is sufficient to change the moment. The rest … Continue reading Facilitating change – the real issues are …