It is estimated that employees spend 42% of their time engaging in or attempting to resolve conflict and 20% of Managers time is consumed with conflict related issues. Masters and Albright (2002), in The Complete Guide to Conflict Resolution in the Workplace, point out that people thrive on conflict in most areas of their lives–football games, political debates, legal … Continue reading What is Interest-Based Problem-Solving?
Team breakthroughs require a combination of skill and expertise, constructive interpersonal behaviour and systems thinking. How big the breakthrough is depends on the quality of the decision, multiplied by the degree to which the decision is accepted by those who must implement it. Quality and Acceptance is brought about through consensus decision making. Skill and … Continue reading How to create an environment for breakthrough results in any team.