It is estimated that employees spend 42% of their time engaging in or attempting to resolve conflict and 20% of Managers' time is consumed with conflict-related issues. Masters and Albright (2002), in The Complete Guide to Conflict Resolution in the Workplace, point out that people thrive on conflict in most areas of their lives–football games, political debates, legal disputes–yet … Continue reading What is Interest-Based Problem-Solving?
At its heart, Interest Based Problem Solving is inherently simple. There are four steps. Step 1: Defining the Problem - The Opportunity Statement This step leads a team to develop an Opportunity Statement. An opportunity statement creates the boundaries for the problem solving, usually begins with “What can/might we do to …”, is open-ended and … Continue reading Interest Based Problem Solving – The Steps
Interest Based Problem Solving is one of the key tools used in a High Performance through Engagement Strategy. It enables the people closest to the customer or processes to clarify the problems, analyse the problem, develop multiple options and craft innovative solutions. The use of Interest Based Problem Solving (IBPS) as a means to engage … Continue reading Interests and Positions – IBPS and a Tale of Two Chefs