What is Interest-Based Problem-Solving?

This blog post at HPtEPractitioner.com clarifies what Interest-Based Problem-Solving is, provides some history and a few good references...It is estimated that employees spend 42% of their time engaging in or attempting to resolve conflict and 20% of Managers time is consumed with conflict related issues. Masters and Albright (2002), in The Complete Guide to Conflict … Continue reading What is Interest-Based Problem-Solving?