The problems with Interest-Based Problem-Solving and how to fix them

The use of Interest-Based Problem-Solving (IBPS) to engage employees (and their representatives) in solving business problems is gaining momentum worldwide. At its heart, IBPS is a form of systems thinking that provides a structure to a problem solving or negotiating session where instead of it being “you against me because of the problem”, it becomes “you and … Continue reading The problems with Interest-Based Problem-Solving and how to fix them

High Performance Engagement (HPE) has been a fantastic success story for Air New Zealand

"High Performance Engagement (HPE) has been a fantastic success story for Air New Zealand, setting the tone for collaboration at all levels of the organisation. Employees have direct and substantive involvement in problem solving, initiating improvements and the decision-making process, which has led to an increase in collaboration scores in our regular employee engagement survey. HPE has … Continue reading High Performance Engagement (HPE) has been a fantastic success story for Air New Zealand

The cause of poor workplace performance – no matter which way you look at it.

A Finance Manager, Ops Manager, Human Resource Manager and a group of Employees walk into a bar. They all fight over whose round it is. End of joke! The Finance Manager had noticed that the Ops Manager and HR Manager always ask for more money than they need. They also noticed that every year they spend … Continue reading The cause of poor workplace performance – no matter which way you look at it.

Ladies and gentlemen. The financial performance is not enough! A word from Goldratt.

"Ladies and gentleman.  The financial performance is not enough. The real thing is the harmony within the company. If you have the harmony within the company the financial performance will arrive. If you don’t have the harmony inside the company the financial performance, even if you have them, will be lost. The real key is … Continue reading Ladies and gentlemen. The financial performance is not enough! A word from Goldratt.

“Perhaps the majority on either side do not believe that it is possible so to arrange their mutual relations that their interests become identical.”

"It would seem to be so self‑evident that maximum prosperity for the employer, coupled with maximum prosperity for the employé, ought to be the two leading objects of management, that even to state this fact should be unnecessary. And yet there is no question that, throughout the industrial world, a large part of the organization … Continue reading “Perhaps the majority on either side do not believe that it is possible so to arrange their mutual relations that their interests become identical.”

Air New Zealand, the 3C’s and HPE

Finding the synergy between Consumer Value, Commercial Responsibility and Culture has been the key to Air New Zeland success … “Our customer centricity, commercial focus, and highly engaged culture have made Air New Zealand the most revered company in our part of the world as reflected in our corporate reputation rankings on both sides of the Tasman.” … Continue reading Air New Zealand, the 3C’s and HPE

What is High Performance through Engagement?

“We are in the middle of one of the most profound shifts in human history, where the primary work of mankind is moving from the Industrial Age of “control” to the Knowledge Worker Age of “release.”– Stephen R Covey For centuries people have organised themselves into collective groups. We all know that when we work … Continue reading What is High Performance through Engagement?

Facilitating change – the real issues are …

"It's worth remembering that we lived in tribes for millennia, long before we learned how to speak. Emotional connection is our default. We only added words and symbolic logic much later. There are a few places where all that matters is the words. Where the force of logic is sufficient to change the moment. The rest … Continue reading Facilitating change – the real issues are …