“The largest continuing hemorrhaging cost in every organisation is the time that people are wasting basically protecting and looking out for themselves.”- Robert Kegan
It is estimated that employees spend 42% of their time engaging in or attempting to resolve conflict and 20% of Managers time is consumed with conflict related issues. Masters and Albright (2002), in The Complete Guide to Conflict Resolution in the Workplace, point out that people thrive on conflict in most areas of their lives–football games, political debates, legal … Continue reading What is Interest-Based Problem-Solving?
Can we move the whole by focusing on just one part? I wonder what Archimedes would have said?
Finding the synergy between Consumer Value, Commercial Responsibility and Culture has been the key to Air New Zeland success … “Our customer centricity, commercial focus, and highly engaged culture have made Air New Zealand the most revered company in our part of the world as reflected in our corporate reputation rankings on both sides of the Tasman.”Mr … Continue reading Air New Zealand, the 3C’s and HPE