The problems with Interest-Based Problem-Solving and how to fix them

The use of Interest-Based Problem-Solving (IBPS) to engage employees (and their representatives) in solving business problems is gaining momentum worldwide. At its heart, IBPS is a form of systems thinking that provides a structure to a problem solving or negotiating session where instead of it being “you against me because of the problem”, it becomes “you and … Continue reading The problems with Interest-Based Problem-Solving and how to fix them

High Performance Engagement (HPE) has been a fantastic success story for Air New Zealand

"High Performance Engagement (HPE) has been a fantastic success story for Air New Zealand, setting the tone for collaboration at all levels of the organisation. Employees have direct and substantive involvement in problem solving, initiating improvements and the decision-making process, which has led to an increase in collaboration scores in our regular employee engagement survey. HPE has … Continue reading High Performance Engagement (HPE) has been a fantastic success story for Air New Zealand

The cause of poor workplace performance – no matter which way you look at it.

A Finance Manager, Ops Manager, Human Resource Manager and a group of Employees walk into a bar. They all fight over whose round it is. End of joke! The Finance Manager had noticed that the Ops Manager and HR Manager always ask for more money than they need. They also noticed that every year they spend … Continue reading The cause of poor workplace performance – no matter which way you look at it.

You can do work that matters for people who care.

This Is Marketing: You Can't Be Seen Until You Learn to See by Seth Godin Seth Godin has taught and inspired millions of entrepreneurs, marketers, leaders, and fans from all walks of life, via his blog, online courses, lectures, and bestselling books. He is the inventor of countless ideas that have made their way into … Continue reading You can do work that matters for people who care.

Ladies and gentlemen. The financial performance is not enough! A word from Goldratt.

"Ladies and gentleman.  The financial performance is not enough. The real thing is the harmony within the company. If you have the harmony within the company the financial performance will arrive. If you don’t have the harmony inside the company the financial performance, even if you have them, will be lost. The real key is … Continue reading Ladies and gentlemen. The financial performance is not enough! A word from Goldratt.

Exploitation and Subordination Reframed as Productivity and Utility

This article was first published on LinkedIn by Dr Kelvyn Youngman. It is re-published here with permission. Introduction Very few people understand subordination. No, it's true! In contrast, almost everyone understands exploitation. So, how can this be? Well, exploitation is instinctful and subordination is not. Subordination is thoughtful. We most easily understand exploitation, instinctfully, as a matter of … Continue reading Exploitation and Subordination Reframed as Productivity and Utility

“Perhaps the majority on either side do not believe that it is possible so to arrange their mutual relations that their interests become identical.”

"It would seem to be so self‑evident that maximum prosperity for the employer, coupled with maximum prosperity for the employé, ought to be the two leading objects of management, that even to state this fact should be unnecessary. And yet there is no question that, throughout the industrial world, a large part of the organization … Continue reading “Perhaps the majority on either side do not believe that it is possible so to arrange their mutual relations that their interests become identical.”

‘Command and Control’ or ‘Facilitate and Release’

“We are in the middle of one of the most profound shifts in human history, where the primary work of mankind is moving from the Industrial Age of “control” to the Knowledge Worker Age of “release.”Stephen R Covey The quote above is from the foreword of "Turn the Ship Around!: A True Story of Turning … Continue reading ‘Command and Control’ or ‘Facilitate and Release’

Air New Zealand, the 3C’s and HPE

Finding the synergy between Consumer Value, Commercial Responsibility and Culture has been the key to Air New Zeland success … “Our customer centricity, commercial focus, and highly engaged culture have made Air New Zealand the most revered company in our part of the world as reflected in our corporate reputation rankings on both sides of the Tasman.” … Continue reading Air New Zealand, the 3C’s and HPE

What is High Performance through Engagement?

“We are in the middle of one of the most profound shifts in human history, where the primary work of mankind is moving from the Industrial Age of “control” to the Knowledge Worker Age of “release.”– Stephen R Covey For centuries people have organised themselves into collective groups. We all know that when we work … Continue reading What is High Performance through Engagement?

Facilitating change – the real issues are …

"It's worth remembering that we lived in tribes for millennia, long before we learned how to speak. Emotional connection is our default. We only added words and symbolic logic much later. There are a few places where all that matters is the words. Where the force of logic is sufficient to change the moment. The rest … Continue reading Facilitating change – the real issues are …

How Culture Works

What is culture?'Culture' is a term that has become an important part of any organisation's vocabulary and a defining characteristic when talking about the organisation to both employees and customers. However, what it really means, how it works, and the impact it has on performance are often misunderstood. At Human Synergistics International, they define "culture" in … Continue reading How Culture Works

How we resist change.

In a previous post I described Efrat's Cloud, a very effective way to explain why we resist change. Human thinking and behaviour is very complex.  In order to make something complex easier to understand a picture can paint a thousand words.  While Efrat's cloud is a picture that describes the dynamics of our thinking and … Continue reading How we resist change.

Can the Life Styles Inventory™ (LSI) be used as a cultural diagnostic?

The Life Styles Inventory™ (LSI) is one of the Human Synergistics International tools for individuals. It is actually two tools: The first is Life Styles Inventory™ (LSI 1). This tool provides participants with the answer to the question “How do I think I think?” The second is Life Styles Inventory™ (LSI 2). This tool provides participants … Continue reading Can the Life Styles Inventory™ (LSI) be used as a cultural diagnostic?