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Unlocking Sustainable High Performance: The Power of the Three-Legged Stool
In the context of sustainable high performance in an organization, the three-legged stool metaphor represents the three necessary conditions for achieving that goal: Commercial Responsibility, Customer Value, and Culture. The first leg of the stool is Commercial responsibility, which refers to an organization's ability to manage its finances, resources, and operations to ensure its long-term … Continue reading Unlocking Sustainable High Performance: The Power of the Three-Legged Stool
How to deal with internal conflict
Amanda had always been a determined woman. She had started her own small business from scratch, and it had grown to become a successful enterprise. But as the years passed, she found herself feeling more and more disconnected from the people around her. She had become so focused on her work that she had forgotten … Continue reading How to deal with internal conflict
How to become a ‘daring’ leader …
If daring is the key to great leadership, and vulnerability is the key to being daring, then how can we combine the research on vulnerability with existing world-class tools to measure our journey towards becoming a great leader? The picture below shows the before and after of one of my clients. It shows a shift from … Continue reading How to become a ‘daring’ leader …
The problems with Interest-Based Problem-Solving and how to fix them
The use of Interest-Based Problem-Solving (IBPS) to engage employees (and their representatives) in solving business problems is gaining momentum worldwide. At its heart, IBPS is a form of systems thinking that provides a structure to a problem solving or negotiating session where instead of it being “you against me because of the problem”, it becomes “you and … Continue reading The problems with Interest-Based Problem-Solving and how to fix them
Getting to Yes: Negotiating Agreement Without Giving In
The foundation text on interest-based problem-solving and negotiation. Since its original publication nearly thirty years ago, "Getting to Yes" has helped millions of people learn a better way to negotiate. One of the primary business texts of the modern era, it is based on the work of the Harvard Negotiation Project, a group that deals … Continue reading Getting to Yes: Negotiating Agreement Without Giving In
The Theory of Constraints and Inherent Dignity
IF you start from the premise that people are "Inherently Good" AND you use the principle of "Inherent Simplicity" to help people discover more "Inherent Harmony", THEN you will release more of the "Inherent Potential” and gain access to more “Inherent Dignity”. The four pillars or beliefs of Theory of Constraints (TOC) Management Philosophy are … Continue reading The Theory of Constraints and Inherent Dignity
Why we resist change
When we feel pressure to change and we feel pressure not to change we resist change. Seems logical, but if we want to really understand why we resist change we need to go deeper. Why change? I have asked this question thousands of times in coaching sessions and workshops. Here is a sample of the answers I … Continue reading Why we resist change
Interests and Positions – IBPS and a Tale of Two Chefs
Interest Based Problem Solving is one of the key tools used in a High Performance through Engagement Strategy. It enables the people closest to the customer or processes to clarify the problems, analyse the problem, develop multiple options and craft innovative solutions. The use of Interest Based Problem Solving (IBPS) as a means to engage … Continue reading Interests and Positions – IBPS and a Tale of Two Chefs
How Culture Works
What is culture?'Culture' is a term that has become an important part of any organisation's vocabulary and a defining characteristic when talking about the organisation to both employees and customers. However, what it really means, how it works, and the impact it has on performance are often misunderstood. At Human Synergistics International, they define "culture" in … Continue reading How Culture Works