How to become a ‘daring’​ leader …

If daring is the key to great leadership, and vulnerability is the key to being daring, then how can we combine the research on vulnerability with existing world-class tools to measure our journey towards becoming a great leader? The picture below shows the before and after of one of my clients. It shows a shift from … Continue reading How to become a ‘daring’​ leader …

The problems with Interest-Based Problem-Solving and how to fix them

The use of Interest-Based Problem-Solving (IBPS) to engage employees (and their representatives) in solving business problems is gaining momentum worldwide. At its heart, IBPS is a form of systems thinking that provides a structure to a problem solving or negotiating session where instead of it being “you against me because of the problem”, it becomes “you and … Continue reading The problems with Interest-Based Problem-Solving and how to fix them

Getting to Yes: Negotiating Agreement Without Giving In

The foundation text on interest-based problem-solving and negotiation. Since its original publication nearly thirty years ago, "Getting to Yes" has helped millions of people learn a better way to negotiate. One of the primary business texts of the modern era, it is based on the work of the Harvard Negotiation Project, a group that deals … Continue reading Getting to Yes: Negotiating Agreement Without Giving In

The Theory of Constraints and Inherent Dignity

IF you start from the premise that people are "Inherently Good" AND you use the principle of "Inherent Simplicity" to help people discover more "Inherent Harmony", THEN you will release more of the "Inherent Potential” and gain access to more “Inherent Dignity”. The four pillars or beliefs of Theory of Constraints (TOC) Management Philosophy are … Continue reading The Theory of Constraints and Inherent Dignity

High Performance Engagement (HPE) has been a fantastic success story for Air New Zealand

"High Performance Engagement (HPE) has been a fantastic success story for Air New Zealand, setting the tone for collaboration at all levels of the organisation. Employees have direct and substantive involvement in problem solving, initiating improvements and the decision-making process, which has led to an increase in collaboration scores in our regular employee engagement survey. HPE has … Continue reading High Performance Engagement (HPE) has been a fantastic success story for Air New Zealand

Interests and Positions – IBPS and a Tale of Two Chefs

Interest Based Problem Solving is one of the key tools used in a High Performance through Engagement Strategy.  It enables the people closest to the customer or processes to clarify the problems, analyse the problem, develop multiple options and craft innovative solutions. The use of Interest Based Problem Solving (IBPS) as a means to engage … Continue reading Interests and Positions – IBPS and a Tale of Two Chefs

How Culture Works

What is culture?'Culture' is a term that has become an important part of any organisation's vocabulary and a defining characteristic when talking about the organisation to both employees and customers. However, what it really means, how it works, and the impact it has on performance are often misunderstood. At Human Synergistics International, they define "culture" in … Continue reading How Culture Works