“High Performance Engagement (HPE) has been a fantastic success story for Air New Zealand, setting the tone for collaboration at all levels of the organisation. Employees have direct and substantive involvement in problem solving, initiating improvements and the decision-making process, which has led to an increase in collaboration scores in our regular employee engagement survey. HPE has also driven stronger relationships with our union partners.”

This is a snippet from Air NZ’s own blog.

At the heart of High Performance Engagement is the use of Interest-Based Problem-Solving.

Behind this success lies a strategy led by the then CEO, Christopher Luxon and sponsored by the Air New Zealand Board. That strategy leverages the inherent conflict between Commercial Responsibility, Customer Value and Culture.

“The thing for me is recognising that, as a business leader, you have a responsibility to lead a company for the future, leaving it in a better place in five, 10, 15, or 20 years’ time. My job is to make sure that commercials are strong, the customer experience is great, the culture of the organisation is constantly improving.”

Learn more about the Strategy.