This blog post at HPtEPractitioner.com clarifies what Interest-Based Problem-Solving is, provides some history and a few good references…

It is estimated that employees spend 42% of their time engaging in or attempting to resolve conflict and 20% of Managers time is consumed with conflict related issues. Masters and Albright (2002), in The Complete Guide to Conflict Resolution in the Workplace, point out that people thrive on conflict in most areas of their lives–football games,…

Source: Interest-Based Problem-Solving is at the heart of High Performance through Engagement (HPtE #13)

Leave a Reply